Hotels operated by NSKRE Hospitality Co., Ltd. (hereinafter referred to as the “Hotel”) The Accommodation Contract and related contracts concluded by the Hotel with the Guest shall be in accordance with the provisions of these Terms and Conditions, and any matters not stipulated in these Terms and Conditions shall be governed by laws and regulations or generally established customs.
Notwithstanding the provisions of the preceding Paragraph, when the Hotel has entered into a special contract with the Guest insofar as it does not violate laws and regulations and generally accepted practices, the special contract shall take precedence.
Article 2 (Application for Accommodation Contract)
A person who intends to apply for an accommodation contract with the hotel shall notify the hotel of the following matters.
(1) Name of the Guest(s)
(2) Date of accommodation and estimated time of arrival
(3) Accommodation charges (in principle, based on the basic accommodation charges listed in Attached Table 1) )
(4) Any other information deemed necessary by the Hotel.
In the case when the Guest requests, during his/her stay, to extend his/her stay beyond the date set forth in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
Article 3 (Conclusion of Accommodation Contract, etc.)
The Accommodation Contract shall be deemed to have been concluded when the Hotel accepts the application set forth in the preceding Article. If it is proved that the hotel has not accepted the application, the accommodation contract will not be concluded.
When an Accommodation Contract has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges for the entire period of stay by the date specified by the Hotel.
The deposit shall first be applied to the Accommodation Charges to be paid by the Guest, and in the event that the provisions of Article 6 and Article 16 apply, the deposit shall be applied in the order of the cancellation charges and then the reparations, and the remainder, if any, shall be refunded at the time of payment of the Accommodation Charges as stipulated in Article 12.
In the event that the Guest fails to pay the deposit by the date specified by the Hotel in accordance with the provisions of Paragraph 2, the Accommodation Contract shall become invalid. However, this shall apply only if the Hotel has notified the Guest to that effect when specifying the due date for payment of the deposit.
Article 4 (Special Contract Not Requiring Payment of Application)
Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract that does not require the payment of the application fee set forth in the same Paragraph after the conclusion of the Contract.
In the event that the Hotel does not request the payment of the deposit as set forth in Paragraph 2 of the preceding Article or does not specify the date of payment of the application fee when accepting the application for an Accommodation Contract, the Hotel shall treat it as having accepted the special contract set forth in the preceding Paragraph.
Article 5 (Refusal to Conclude an Accommodation Contract)
The Hotel may not accept the conclusion of an accommodation contract in the following cases.
When the application for accommodation does not conform to these Terms and Conditions.
When there is no room available due to full occupancy.
When it is deemed that the person seeking accommodation is likely to conduct himself or herself in a manner that will contravene the provisions of laws and regulations, public order or good morals in regard to his/her accommodation;
When the person seeking accommodation is deemed to fall under any of the following (1) to (3):
(1) Organized crime groups (hereinafter referred to as “organized crime groups”) as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 2003), organized crime group members as defined in Article 2, Item 6 of the same Article (hereinafter referred to as “organized crime group members”), associate members of organized crime groups, related to organized crime groups, and other antisocial forces.
(2) When an organized crime group or a member of an organized crime group is a corporation or other organization that controls business activities.
(3) A corporation whose officers are members of an organized crime group.
When the person seeking accommodation behaves in a manner that causes significant inconvenience to other guests;
When the person seeking accommodation can be clearly recognized as carrying an infectious disease;
When violent demands are made in relation to the accommodation, or services or burdens that exceed a reasonable range are requested;
When it is not possible to provide accommodation due to natural disasters, malfunction of facilities, or other unavoidable reasons.
In addition, when it is possible to refuse accommodation stipulated by various laws and regulations or prefectural ordinances.
When it is recognized that the person seeking accommodation falls under any of the items of Paragraph 1 of Article 7 at the time of accommodation of the Hotel Group in the past or has violated these Terms and Conditions.
Article 6 (Guest’s Right to Cancel Contract)
The Guest may cancel the Accommodation Contract by notifying the Hotel.
In the event that the Guest has cancelled the Accommodation Contract in whole or in part due to his/her own reasons or reasons attributable to the Guest (except in cases where the Hotel has requested payment of the deposit by specifying the due date in accordance with the provisions of Paragraph 2 of Article 3 and the Guest has cancelled the Accommodation Contract prior to such payment). A penalty will be charged as listed in Appendix 2. However, in the case where the Hotel has entered into a special contract as stipulated in Paragraph 1 of Article 4, the same shall apply only when the Hotel has notified the Guest of the obligation to pay the cancellation charges in the event of cancellation of the Accommodation Contract by the Guest.
The same shall apply to the Guest at 8 p.m. on the day of accommodation without prior notice (even if the Guest has been notified in advance, the same shall apply if the scheduled time has elapsed by 2 hours). In the event that the guest does not arrive at the hotel, the accommodation contract may be treated as if it has been cancelled by the guest.
Article 7 (Hotel’s Right to Cancel the Contract)
The Hotel may cancel the Accommodation Contract in the following cases:
When it is recognized that the guest is likely to conduct himself in a manner that will contravene the provisions of laws and regulations, public order or good morals in relation to his or her accommodation, or when it is recognized that the guest has committed such acts;
(1) When the Guest is deemed to fall under any of the following (a) to (c):
(b) Organized crime groups, organized crime group members, associate members of organized crime groups, people related to organized crime groups, and other antisocial forces
(b) When an organized crime group or a member of an organized crime group is a corporation or other organization that controls business activities.
(c) A corporation whose officers are members of an organized crime group.
(2) When the Guest can be clearly detected as carrying an infectious disease;
(3) When a violent demand is made or an unreasonable burden is demanded in relation to the accommodation;
(4) When the Hotel is unable to provide accommodation due to reasons caused by force majeure such as natural disasters.
(5) When it is recognized that the guest is likely to cause trouble to other guests, such as singing loudly or entering the guest room due to drunkenness, etc., or when the guest behaves in a manner that causes significant inconvenience to other guests. (Based on the provisions of Article 5 of the Ordinance for Enforcement of the Tokyo Metropolitan Hotel Business Law.) ）
(6) Prohibited acts such as smoking in bed, mischief with firefighting equipment, etc., and other prohibited acts in the rules of use established by the Hotel (limited to those necessary for fire prevention). ) when you do not comply with the
In the event that the Hotel has cancelled the Accommodation Contract in accordance with the provisions of the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any accommodation services that the Guest has not yet received.
Article 8 (Registration of Accommodation)
On the day of accommodation, the Guest shall register the following items at the front desk of the Hotel.
(1) Name, age, sex, address and occupation of the Guest;
(2) In the case of foreign nationals, nationality, passport number, port and date of entry into Japan;
(3) Date and estimated time of departure
(4) Any other information deemed necessary by the Hotel.
In the event that the Guest intends to pay his/her Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, such as a credit card, these credentials shall be presented in advance at the time of the registration prescribed in the preceding Paragraph.
Article 9 (Occupancy Hours of Guest Rooms)
The Guest may use the guest room of the Hotel from 3 p.m. to 11 a.m. the following day. However, in the case where the Guest is accommodated consecutively, the Guest may occupy the room all day long, except for the days of arrival and departure.
Notwithstanding the provisions of the preceding Paragraph, the Hotel may permit the Guest to occupy the guest room beyond the hours stipulated in the same Paragraph. In this case, the following additional charges will be charged.
Up to 3 hours: 1/3 of the room rate
Up to 6 hours: 1/2 of the room rate
For more than 6 hours, the full room charge will be charged.
Article 10 (Compliance with the Rules of Use)
The Guest shall comply with these Terms and Conditions and the rules of use posted, displayed or furnished in the Hotel as established by the Hotel.
Article 11 (Business Hours)
The business hours of the main facilities of the hotel are as follows, and the detailed business hours of other ancillary service facilities will be announced in the pamphlets provided and notices in various places.
Reception: 7:00-22:00 From late night to early morning, security guards will take care of the service, and check-in and check-out will be handled by automatic payment machines. 7:00-22:00 From late night to early morning, security guards will be available, and check-in and check-out will be handled by automatic payment machines.
Curfew: The entrance to the hotel is locked from late night to early morning. However, guests can unlock the door with their room key. In addition, guests arriving late at night can enter the building by intercom call. From late night to early morning, the entrance and exit of the hotel are locked. However, guests can unlock the door with their room key. In addition, guests arriving late at night can enter the building by intercom call.
Business hours are subject to change without prior notice.
Article 12 (Payment of Fees)
The breakdown of the Accommodation Charges, etc. payable by the Guest and the method of calculation thereof shall be as listed in Attached Table No. 1.
The Accommodation Charges, etc. set forth in the preceding Paragraph shall be paid in currency, credit card, or any other alternative method at the front desk at the time of the Guest’s departure or at the time of request by the Hotel.
Even if the guest does not voluntarily stay at the hotel after the hotel has provided the room to the guest and made it available for use, the accommodation fee shall be charged.
Article 13 (Responsibilities of the Hotel)
The Hotel shall compensate the Guest for any damage caused to the Guest in the performance of the Accommodation Contract and related contracts, or due to the non-performance thereof. However, this does not apply if it is not due to reasons attributable to the hotel.
The hotel regularly inspects fire prevention objects in accordance with the Fire Service Act, and in order to deal with fires, etc., we have taken out ryokan liability insurance.
Article 14 (Handling when the contracted room cannot be provided)
In the event that the Hotel is unable to provide the contracted room to the Guest, the Hotel shall, with the consent of the Guest, arrange other accommodation of the same standard as far as practicable.
Notwithstanding the provisions of the preceding paragraph, when the hotel is unable to arrange other accommodation, the hotel shall pay the guest a compensation fee equivalent to the cancellation charges, and the compensation fee shall be applied to the reparations. However, if there is no reason attributable to the hotel for not being able to provide the room, the hotel will not pay the compensation.
Article 15 (Storage of Guest’s Baggage or Personal Belongings)
In the event that the Guest’s baggage arrives at the Hotel prior to his/her stay, it shall be the responsibility of the Guest to keep it and hand it over to the Guest at the front desk at the time of check-in, only if the Hotel has agreed to do so prior to his/her arrival.
In the event that the baggage or belongings of the Guest are left behind at the Hotel after the Guest has checked out, the Hotel shall contact the owner and ask for instructions if the owner is identified. However, if there is no instruction from the owner or if the owner cannot be identified, it will be kept for up to 7 days including the date of discovery, and then delivered to the nearest police station.
Article 16 (Responsibility of Guests)
In the event that the Hotel suffers damage due to the intention or negligence of the Guest, the Guest shall compensate the Hotel for the damage.
Article 17 (Responsibility for Parking)
When the Guest uses the parking lot of the Hotel, regardless of whether or not the key of the vehicle is deposited, the Hotel shall only lend the space and shall not be responsible for the custody of the vehicle. However, in the event that damage is caused intentionally or negligently by the hotel in the management of the parking lot, the hotel will compensate for the damage within the scope of a reasonable causal relationship.
Article 18 (Disclaimer)
The use of Internet communication at the Hotel by the Guest shall be at the guest’s own risk. The Hotel shall not be liable for any damage incurred by the Guest as a result of interruption of Internet communication due to system failure or other reasons during the use of Internet communication by the Guest. In addition, in the event of damage to the Hotel or a third party in connection with the use of Internet communication by the Guest, the Guest shall compensate the Hotel or the third party for the damage.
Attached Table No. 1 Breakdown of Accommodation Charges, etc. (Related to Article 2, Paragraph 1 and Article 12, Paragraph 1)
breakdown
If the guest Total
Accommodation Charges
to be Paid
(1) Basic Accommodation Charges (Room Charges)
Additional charge
(2) Additional charges not included in the above basic accommodation charges
tax
(3) Accommodation tax Accommodation per person per night ((1)+(2)) If it is less than 10,000 yen… Not taxed If it is more than 10,000 yen and less than 15,000 yen… JPY 100 If it is more than 15,000 yen… JPY 200
(4) Consumption tax
remarks The above accommodation tax and consumption tax shall be in accordance with the revised provisions of the tax law and ordinances in the event of such revision. The printed form of the accommodation account is labeled as Accommodation Tax and consumption tax as Consumption Tax. Accommodation tax and consumption tax are exempt from tax. Accommodation tax shall not be levied if the hotel permits the use of the room for any purpose other than accommodation and the guest uses it in accordance with this purpose. The details of the accommodation tax will be levied based on the tax system of each municipality. Please check the website of the municipality where you are staying.
Appendix 2 Cancellation Charges (related to Article 6, Paragraph 2)
Number of applicants
No-show
Day
Day
2~9 days ago
10~20 days ago
general
1~14
100%
80%
20%
–
–
organization
15~99
100%
80%
20%
10%
–
More than 100
100%
100%
80%
20%
10%
caution The cancellation charges shall be calculated from the date on which the Guest is notified of the cancellation of the contract. % is the ratio of the cancellation charge to the basic accommodation charge (room charge). However, for accommodation packages such as meals and sightseeing plans, the published amount (hereinafter referred to as the package fee) will be collected as a penalty. In the case of a contract in which the same guest stays consecutively, the basic accommodation charge (or package charge) of the first day will be collected as a penalty. In addition, if the number of days contracted is shortened, one day’s worth (the first day) will be collected as a penalty regardless of the number of days shortened. In the event of a reduction in the number of people in a group (15 or more), no penalty will be charged for the number of guests who are less than 10% of the number of guests (rounded up if a fraction is issued) as of 10 days prior to the date of application (for applications made 10 days before the date of application). In addition, accommodation packages planned by the Hotel or specific groups may stipulate penalties that differ from the aforementioned provisions.
Article 19 (Customer Harassment (Related to Article 5, Paragraph 6 and Article 7, Paragraph 4)〉
Requests for a reduction in accommodation charges or other matters that are not easy to realize (except for requests for the removal of social barriers stipulated in Article 2, Item 2 of the Act on Promotion of Elimination of Discrimination on the Grounds of Disability in Accommodation). or crude or violent words or actions, or other words and actions that place a burden on the mind and body of employees (excluding those caused by the unfair discriminatory treatment of persons seeking accommodation by the Operator in accordance with Article 8, Paragraph 1 of the Act on Promotion of the Elimination of Discrimination on the Grounds of Disability, or other reasonable grounds equivalent to this). Acts that require more effort than is normally required to treat the person who made the request (examples below). If the act is repeated, the act will be considered an act of customer harassment.
Acts that constitute physical aggression (assault, injury, etc.) or mental attack (threats, verbal abuse, slander, etc.)
The act of sitting on the ground
Restrained behavior that exceeds a certain period of time, such as dozing off or confinement (including long phone calls) ）
Acts of blaming employees with loud voices, abusive language, etc.
Acts of making unreasonable demands, such as non-payment of cancellation fees, requests for refunds, product exchanges, monetary compensation, etc. (This includes acts of making unreasonable demands, such as requesting excessive services beyond a reasonable range compared to other guests, and repeatedly requesting unreasonable discounts on accommodation charges). ）
Repeated questioning, apology, complaint, or other act of pursuing responsibility in a way that lacks social appropriateness
Excessive demands and complaints for things that cannot be handled by operational rules or systems
Threatening acts that hint at exposure to social media or the media (e.g., disclosure of employees’ names)
