The sales period differs depending on the plan. If you wish to make a reservation, please click here.
Is there a separate accommodation tax?
The following lodging taxes are regulated by the Tokyo Metropolitan Government.
Less than 10,000 yen: tax-exempt
More than 10,000 yen but less than 15,000 yen: 100 yen
Over 15,000 yen: 200 yen
Tax is per person.
What credit cards do you accept?
VISA /JCB /American Express /Diner’s Club /Master Card /Discover /UnionPay are accepted.
Can I pay with electronic money (suica,waon)?
Traffic system: All are available.
IC card-based payment methods: ApplePay, transportation, ID, nanaco, WAON, Rakuten edy, QuicPay,
QR code-based payments: Pay Pay, Rakuten Pay, au Pay, LINE Pay, d-pay, Melpay, ZipBao, Weixin Zip.
If I pay locally, when is the payment due?
Payment is required upon check-in.
Can I change the room type?
To change or cancel your reservation, please access the URL provided in the e-mail confirming your reservation. If you have any questions, please contact us by phone or e-mail.
*Changes in room and number of people may not be possible due to availability.
*Difference may be charged depending on the details of the change.
Can I specify the view from my room?
Please note that we may not be able to meet your expectations depending on room type and availability.
Do you offer children's rates?
There is no child charge. If the child is over the age for sleeping with an adult, he/she will be included in the number of adults.
Can I sleep with my child?
Children under 6 years old may sleep with their parents.
(*Extra beds and additional bedding are not provided.)
Can I stay with only minors?
If the guest is a minor, we ask that a “consent form” be submitted.
Will there be a cancellation fee if I cancel my reservation due to a natural disaster or public transportation disruption?
In case of cancellation of reservations due to natural disasters or public transportation disruptions, please call us as we cannot determine your reservation status on the chatbot.
What is your cancellation policy?
No-show without notice: 100% of the room charge
Cancellation on the day of stay: 80% of the room charge
Cancellation on the day before the stay: 20% of the room charge
What are the check-in and check-out times?
Check-in: 15:00 – 22:00
Check-out: ~11:00
*Please contact us in advance if you plan to check-in after 22:00.
*This may vary depending on the plan.
Can I have early check-in late check-out?
＜Early check-in＞
We can accept it.
Time：～15:00 ※It depends on room availability on the day, so please check with the front desk. Additional charges may apply.
<Late check-in＞
Please let us know if you will arrive much later than your scheduled arrival time.
If your arrival is after 22:00, please contact us by phone or e-mail.
You can enter the hotel after 22:00.
<Late check-out＞
Late check-out is available. The following additional fees will be charged.
Up to 3 hours: 30% of the room charge
Up to 6 hours 50% of the room charge
Over 6 hours: 100% of the room charge for the same day
Please check with the front desk to confirm room availability on the day of your stay.
Can I stay with my pet?
Unfortunately, we do not allow pets to stay with us.
Can I send my luggage to the hotel in advance?
When shipping your luggage to the hotel, please be sure to write the date of your stay and the name of the person who made the reservation on the invoice.
<destination＞
Address
Hotel name
Front Desk
*We cannot accept temperature-controlled items, dangerous items, or valuables.
*We are unable to accept cash-on-delivery or cash-on-delivery parcels.
Hotel
Please elaborate on the amenities in the room.
Shampoo, conditioner, body soap, face and hand soap are provided.
Please bring any other amenities you may need from the amenity bar at the front desk.
Do you have pajamas (nightwear)?
Only nightwear for adults is available.
Do you have pajamas (nightwear) for children?
We are sorry. Please bring your own as this is for adults only.
Do you have VOD (video on demand/pay TV)?
There is no VOD (video on demand/pay TV).
Digital terrestrial and BS digital broadcasts are available on the TV in your room. Various video streaming services are available.
What channels are available on TV?
Digital terrestrial and BS digital broadcasts are available on the TV in your room.
Is there free Wi-Fi?
Free Wi-Fi is available in all rooms.
PW for connection will be provided upon check-in.
What room types are available?
There are rooms for various occasions, including a bunk bed room with a kitchen and a room with a dining table.
Please click here for more details.
What type of bathrooms and toilets are in your rooms?
All bathrooms have separate bath (shower booth) and toilet.
Describe any restrictions on smoking.
All rooms are non-smoking.
Can I use electronic cigarettes such as Icos in non-smoking rooms?
The use of electronic/heated cigarettes in guest rooms is strictly prohibited.
Is there a curfew at the entrance?
The hotel entrance is locked from midnight to early morning, but can be unlocked with a room key.
Can you let visitors through to the room?
Non-guests are not allowed to enter the room floors. Please use the lobby or other areas for visiting guests.
How do you handle forgotten items?
*Opened food and beverages will be destroyed immediately.
Other lost and found items will be kept for one month.
Your name
Period of stay (room number if you remember)
Information about the item(s) you have left behind (be as specific as possible)
Contact information
*We can ship your lost and found items by cash on delivery only within Japan.
Can I take delivery of pizza or other delivery services?
Pizza and other delivery services are available.
We ask our guests to pick up the pizza in the lobby by themselves.
Facilities & Services
Is there a gym?
There is no such thing.
Is there laundry service/laundromat available?
Laundromat is located on the 1st floor.
Do you offer cleaning services?
We do not accept any requests for this service.
Can I exchange foreign currency?
We will not be able to do so.
Is there a smoking area?
Smoking areas are located on the first floor.
Are there vending machines available?
Vending machines are located at the vending machine corner on the 11th floor.
Is there an ice machine?
Ice machines are located on the 11th floor.
Please tell me about parking.
Two mechanical parking spaces are available on the hotel grounds.
The fee is 3,000 yen per night (from 14:00 to 12:00 the next day).
Extensions beyond the above hours are available for 500 yen per 30 minutes.
Due to the mechanical parking system, there are restrictions on the type of vehicles that can be parked.
Reservations are required to use the parking lot for overnight guests. Please make a reservation in advance at the front desk.
*Number of cars is limited, so if the parking lot is full, please park in a coin-operated parking lot in the vicinity.
As the hotel is conveniently located from major train stations, we ask that you use public transportation as much as possible.
Do you have a pick-up service?
There is no pick-up service.
Do you offer massage services?
No massage service is available.
Is there daily cleaning?
Regarding cleaning during your stay, we will do a regular cleaning every 3 days. Garbage will be collected and towels will be changed daily.
other
Do you have English-speaking staff?
English support is always available.
Are there any convenience stores nearby?
Family Mart, Lawson, and 7-Eleven are located nearby.
What is the access between the nearest station and the hotel?
Nearest Station 1: 3-minute walk (approx. 200m) from Shinjuku-Sanchome Station on the Tokyo Metro Marunouchi Line, Fukutoshin Line and Toei Subway Shinjuku Line
Nearest station 2: 7-minute walk from Shinjuku-Gyoemmae Station on the Tokyo Metro Marunouchi Line (about 400m)
Nearest Station 3: 12 minutes on foot (approx. 850m) from East Exit of Shinjuku Station on the JR Yamanote Line
Are there any affiliated or sister hotels?
Click here to learn more about our affiliated hotels.
What are your hygiene measures?
Please contact the hotel directly for more information on measures against new coronavirus infection (COVID-19).
We will inform you of our current measures.
We are unable to respond to reservation cancellations due to the infectious disease outbreak, as we are unable to determine the status of your reservation on the chatbot. Please contact the facility directly.
For reservations made through websites other than the official website, please contact the site or agency where you made the reservation.
Please tell us about the damage caused by natural disasters such as typhoons, torrential rains and snowfalls, and traffic disruptions in the surrounding area.
Please check the local government website for information on damage caused by typhoons, earthquakes, torrential rains, and other natural disasters.
Also, please contact each transportation facility you will be using for the latest information on traffic disruption in the area.
The sales period differs depending on the plan. If you wish to make a reservation, please click here.
