Nippon Steel Kowa Real Estate Hospitality Accommodation Terms and Conditions
Article 1 (Scope of Application)
A hotel operated by Nippon Steel Kowa Real Estate Hospitality Co., Ltd. (hereinafter referred to as “the hotel”)
Accommodation contracts and related contracts to be concluded between the hotel and the guest shall be subject to the provisions of this agreement, and matters not stipulated in this agreement shall be subject to laws and ordinances or generally established customs.
If the hotel agrees to a special contract within the scope of laws and customs, the special contract shall take precedence, regardless of the provisions of the preceding paragraph.
Article 2 (Application for Accommodation Contract)
A person who intends to apply for an accommodation contract with the Hotel shall notify the Hotel of the following particulars:
(1) Guest name;
(2) Accommodation date and estimated time of arrival;
(3) Accommodation charges (In principle, based on the basic accommodation charges listed in Appended Table 1.);and
(4) Other matters deemed necessary by the Hotel.
In the event that the Guest requests, during his/her stay, the continuation of the stay beyond the accommodation date in Item 2 of the preceding Paragraph, the Hotel shall treat it as an application for a new Accommodation Contract at the time such request is made.
Article 3 (Establishment of Accommodation Contract, etc.)
An accommodation contract shall be deemed to have been concluded when the hotel has accepted the application as stipulated in the preceding article. However, if the hotel proves that it did not accept the guest, the accommodation contract will not be concluded.
When an accommodation contract has been concluded in accordance with the provisions of the preceding paragraph, the application fee determined by the hotel up to the basic accommodation fee for the period of stay shall be paid by the date specified by the hotel.
The application fee shall be first applied to the final accommodation charge to be paid by the guest, and in the event of a situation requiring the application of the provisions of Articles 6 and 19, the application fee shall be applied in the following order: If there is any remaining balance, it will be refunded at the time of payment of charges as stipulated in Article 12.
If the application fee in Paragraph 2 is not paid by the date specified by the Hotel in accordance with the provisions of the same Paragraph, the accommodation contract shall become invalid. However, this is limited to cases where the Hotel has notified the Guest to that effect when specifying the due date for payment of the deposit.
Article 4 (Special Contract Requiring No Application Payment)
Not with standing the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract that does not require the payment of the deposit as stipulated in the same Paragraph after the conclusion of the contract.
In the event that the Hotel does not request payment of the deposit as stipulated in Paragraph 2 of the preceding Article or does not specify the due date for payment of the said deposit at the time of accepting the application for the Accommodation Contract, the Hotel will accept the special contract as stipulated in the preceding Paragraph. treated as a thing.
Article 4.2.〈Request for Cooperation in Infection Prevention Measures at the Facility〉
The hotel may request the Guest seeking accommodation for cooperation as provided in Article 4-2, paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).
Article 5 (Refusal to Conclude an Accommodation Contract)
The hotel may not accept the conclusion of an accommodation contract in the following cases:
(1) When the application for accommodation does not comply with these terms and conditions;
(2) When there are no available rooms due to the hotel being fully booked;
(3) When it is recognized that the person who intends to stay is likely to act contrary to the provisions of laws and regulations, public order or good morals in relation to accommodation;
(4) When the person who intends to stay is deemed to fall under any of the following (a) to (c);
(a) An Organized Crime Group as defined in Article 2, paragraph 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as an “Organized Crime Group”), an Organized Crime Group Member as defined in Article 2, paragraph 6 of the same Act (hereinafter referred to as an “Organized Crime Group Member”), an associate member of an Organized Crime Group, a person related to an Organized Crime Group, or any other antisocial forces;
(b) A corporation or other organization whose business activities are controlled by an Organized Crime Group or an Organized Crime Group Member;
(c) A corporation having an officer who falls under the category of an Organized Crime Group Member;
(5) When the person who intends to stay at the hotel behaves in a way that causes significant inconvenience to other guests;
(6) When the person who intends to stay is clearly recognized as having an infectious disease;
(7) When a violent request is made regarding accommodation, or when a service or burden beyond the reasonable range is requested;
(8) When accommodation cannot be provided due to natural disasters, facility failures, or other unavoidable reasons;
(9) In addition, when it falls under the case where accommodation can be refused as stipulated by various laws and regulations or prefectural ordinances;
(10) When it is recognized that the person who intends to stay has fallen under any of the items of Article 7, Paragraph 1, or has violated these terms and conditions at the time of his/her previous stay with the Hotel Group.
Article 6 (Guest’s Right to Cancel Contract)
The Guest may cancel the Accommodation Contract by notifying the Hotel.
In the event that the Guest cancels the Accommodation Contract in whole or in part due to his/her own convenience or for reasons attributable to him/herself, In the event that payment is requested and the guest cancels the accommodation contract prior to the payment.
However, in the event that the Hotel has agreed to a special agreement set forth in Article 4, Paragraph 1, upon accepting the special agreement, the Hotel will not be liable for the obligation to pay the penalty when the Guest cancels the Accommodation Contract. Only when the customer is notified.
If the guest does not arrive by 10:00 p.m. on the day of accommodation without contacting the hotel (the same shall apply if two hours have passed after the scheduled time even if the guest has been contacted in advance), The accommodation contract may be treated as having been canceled by the guest.
Article 7 (The Hotel’s Right to Cancel the Contract)
The hotel may cancel the accommodation contract in the following cases.
When it is recognized that the guest may commit acts contrary to the provisions of laws and regulations, public order or good morals, or when it is recognized that the guest has committed such acts;
(1) When the Guest is deemed to fall under any of the following items (a) to (c);
(a) Organized crime groups, organized crime group members, associate members of organized crime groups, persons related to organized crime groups, and other anti-social forces;
(b) When an organized crime group or an organized crime group member is a corporation or other organization whose business activities are controlled;
(c) A juridical person whose executives are members of an organized crime group;
(2) When it is clearly recognized that the guest has an infectious disease;
(3) When a violent request is made regarding accommodation, or when a burden exceeding a reasonable range is requested;
(4) When the accommodation cannot be provided due to reasons caused by force majeure, such as natural disasters;
(5) When it is recognized that the guest, due to extreme intoxication or similar conditions, is likely to cause disturbance to other guests, or when the guest has engaged in conduct or behavior that causes significant disturbance to other guests(Pursuant to Article 5 of the Tokyo Metropolitan Ordinance for Enforcement of the Hotel Business Act.);
(6) In addition, if you fail to comply with the hotel’s prohibited activities.
When the hotel has canceled the accommodation contract in accordance with the provisions of the preceding paragraph, the guest will not be charged for the accommodation services, etc. that have not yet been provided.
Article 8 (Guidelines for Responding to Customer Harassment)
Among complaints or conduct by guests, acts in which, in light of the reasonableness of the content of the complaint or demand, the means or manner used to realize such demand is socially inappropriate, and which harm the working environment of employees, shall be defined as customer harassment.
The following are examples only and are not limited thereto:
(1) Acts of violence;
(2) Abusive language, insults, defamation, or slander;
(3) Intimidation or threats;
(4) Denial of personality or discriminatory remarks toward employees;
(5) Demanding employees to kneel or prostrate themselves in apology;
(6) Long-term restraint or detention;
(7) Forcing responses that exceed a socially reasonable scope;
(8) Unreasonable, unjustified, or excessive demands lacking rational grounds;
(9) Posting content on social media or similar platforms that damages the reputation of the company or employees, or discloses personal information;or
(10) Sexual harassment, SOGI harassment, other forms of harassment, or stalking of employees*, etc.
*“SOGI” is an abbreviation formed from the initial letters of Sexual Orientation and Gender Identity.
When the Hotel determines that a guest’s conduct falls under the preceding paragraph, it may refuse to enter into an accommodation contract or terminate an existing contract in accordance with the provisions of Article 5 and Article 7.
If the conduct is deemed particularly egregious, the Hotel shall respond firmly, including by cooperating with the police or external professionals such as attorneys.
Article 9 (Accommodation Registration)
The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation:
(1) Name, address, and contact information of the Guest;
(2) Nationality and passport number, in the case of a foreign guest who does not have an address in Japan;and
(3) Other matters deemed necessary by the Hotel.
If the Guest intends to pay the charges stipulated in Article 12 by means other than cash, such as a credit card, he/she shall present such means in advance at the time of registration stipulated in the preceding paragraph.
Article 10 (Operating Hours of Guest Rooms)
Guests may occupy the hotel guest rooms from 3:00 p.m. to 11:00 a.m. the following day. However, in the case of consecutive stays, guests may occupy the rooms all day, except on the days of arrival and departure.
Not with standing the provisions of the preceding Paragraph, the Hotel may permit the Guest to use the guest room outside the hours stipulated in the same Paragraph. In this case, the following additional charges will apply.
Up to 3 hours in excess of 1/3 of the room rate
1/2 of the room rate for up to 6 hours
Overtime of 6 hours or more: full room rate
Article 11 (Compliance with Usage Rules)
Guests are required to comply with the usage rules, etc. posted, exhibited, or provided within the hotel stipulated by the hotel in accordance with these Terms and Conditions.
Article 12 (Business Hours)
The business hours of the main facilities, etc. of the Hotel are as follows, and the detailed business hours of other ancillary service facilities, etc. will be announced in pamphlets provided, notices posted in various places, etc.
front：7:00-22:00 During late-night and early-morning hours, check-in and check-out are handled by automated payment machines.
curfew：From midnight to early morning, the entrance and exit of the hotel will be locked. However, guests staying at the hotel can unlock it with their room key. Guests arriving late at night can enter the building by calling the intercom.
Business hours are subject to change without prior notice.
Article 13 (Payment of Fees)
The breakdown of the accommodation charges, etc. to be paid by the guest and the method of calculation thereof shall be as listed in Appended Table 1.
Payment of accommodation fees, etc. as stipulated in the preceding paragraph shall be made in Japanese currency or by other means such as credit card at the front desk at the time of the Guest’s departure or when invoiced by the Hotel.
Accommodation charges shall be charged even if the guest voluntarily does not stay after the hotel has provided a guest room to the guest and it has become available for use.
Article 14 (Responsibility of the Hotel)
The Hotel shall compensate the Guest for any damages caused by the fulfillment of the accommodation contract and related contracts, or the non-fulfillment thereof. However, this shall not apply if it is due to reasons not attributable to the hotel.
Our hotel regularly inspects fire prevention objects based on the Fire Service Act, but in order to deal with unexpected fires, etc., we have ryokan liability insurance.
Article 15 (Handling When the Contracted Cuest Room Cannot be Provided)
When the hotel cannot provide the contracted guest room to the guest, the hotel shall obtain the guest’s consent and arrange other accommodation facilities under the same conditions as much as possible.
Notwithstanding the provisions of the preceding paragraph, if the hotel cannot arrange other accommodation facilities, the hotel will pay the guest a compensation fee equivalent to the cancellation charges, and the compensation fee will be applied to the reparations. However, if there is no reason attributable to the hotel for not being able to provide the guest room, no compensation fee will be paid.
Article 16 (Handling of Deposited Items, etc.)
The Hotel shall compensate for any loss of or damage to items deposited with the Hotel’s front desk by a guest, except in cases of force majeure or other causes beyond the Hotel’s control. However, with respect to cash and valuables, if the Hotel has requested the guest to declare their type and value and the guest has failed to do so, the Hotel’s liability shall be limited to a maximum of 150,000 yen.
If a guest brings items, cash, or valuables into the Hotel and does not deposit them with the Hotel’s front desk, and such items are lost or damaged due to the Hotel’s willful misconduct or negligence, the Hotel shall compensate for the resulting damage. However, with respect to items for which the guest has not declared their type and value in advance, the Hotel’s liability shall be limited to a maximum of 150,000 yen.
Article 17 (Storage of Guest’s Baggage or Belongings)
In the event that the guest’s baggage arrives at the hotel prior to their stay, we will take responsibility for keeping it only when the hotel has agreed prior to their arrival, and will hand it over to the guest at the front desk upon check-in. increase.
In the event that the guest’s baggage or belongings are left behind at the hotel after the guest has checked out, when the owner is identified, the hotel will contact the owner and provide instructions. shall be required. However, if there is no instruction from the owner or if the owner cannot be identified, the property will be kept for a maximum of seven days, including the date of discovery, and then delivered to the nearest police station.
Article 18 (Responsibility for Parking)
When the Guest uses the parking lot of the Hotel, regardless of whether the vehicle key has been entrusted to the Hotel, the Hotel only lends the space and is not responsible for the management of the vehicle. However, in the event that damage is caused intentionally or negligently by the Hotel in the management the parking lot, the damage will be compensated within the scope of a reasonable causal relationship.
Article 19 (Responsibilities of Guests)
If the Hotel suffers damage due to intention or negligence on the part of the Guest, the Guest shall compensate the Hotel for the damage.
Article 20 (Disclaimer)
The use of Internet communication at the hotel by the guests shall be the responsibility of the guest. The Hotel shall not be held responsible for any damages caused to the Guest as a result of interruption of Internet communication due to system failure or other reasons while the Guest is using Internet communication. In addition, if the Hotel or a third party suffers damages in connection with the use of Internet communication by the Guest, the Guest shall compensate the Hotel or the third party for such damages.
Article 21 (Language and Governing Law)
These Terms and Conditions are prepared in both Japanese and English. In the event of any inconsistency or discrepancy between the two versions, the Japanese version shall prevail in all respects.
These Terms and Conditions and the Accommodation Agreement shall be governed by and construed in accordance with the laws of Japan. Any dispute arising out of or in connection with these Terms and Conditions or the Accommodation Agreement shall be submitted to the exclusive jurisdiction of the Japanese courts having jurisdiction over the location of this Hotel and shall be resolved in accordance with the laws of Japan.
Article 22 (Changes to the Terms and Conditions)
The Hotel may amend these Terms and Conditions. In the event of any amendment, the Hotel will post a notice on its website no later than two weeks prior to the effective date of the amended Accommodation Terms and Conditions, stating that the Terms and Conditions will be amended, the contents of the amended Accommodation Terms and Conditions, and the effective date thereof.
The version of these Terms and Conditions that is in effect at the time the accommodation agreement is concluded shall apply to such agreement.
Appended Table 1 Breakdown of Accommodation Charges(Related to Article 2, Paragraph 1 and Article 13, Paragraph 1)
Contents
Total amount payable by the guest
Hotel fee
①Basic accommodation charge (room charge)
Additional fee
②Other Fees
Taxes
③Consumption tax ④Accommodation tax
Remarks
In the event that tax laws and ordinances are revised, the above accommodation tax and consumption tax will be subject to the revised provisions.
On the accommodation bill, the consumption tax is printed as “Consumption Tax.” the accommodation tax is printed as “Accommodation Tax.”
Accommodation tax and consumption tax are charged separately.
The accommodation tax will not be levied if the hotel permits the use of the guest room for purposes other than accommodation and if the guest uses the room in this manner.
Details of the accommodation tax are levied based on the tax system of each local government .Please check the website of the local government where your accommodation is located.
Appended Table 2 Cancellation Charge for Hotels(Related to Article 6, Paragraph 2)
Contracted Number of Room
No Show
3 Days Prior
7 Days Prior
14 Days Prior
30 Days Prior
General
Up to 7
100%
100%
–
–
–
Group
８or more
100%
100%
100%
50%
30%
Notes
The penalty fee will be calculated from the day the guest notifies the hotel of the cancellation.
The percentage is the ratio of the penalty to the basic accommodation fee (room fee). However, for accommodation packages including breakfast, the penalty will be the published amount (hereinafter referred to as the package fee).
If the contract period is shortened, a penalty equivalent to the number of days by which the period is shortened will be charged.
The hotel may apply cancellation charges different from those listed above for accommodation packages, plans, or other arrangements subject to separate terms and conditions.
