Can I stay in the same room for consecutive nights?
If you stay for consecutive nights under the same plan, you can stay in the same room. If you combine multiple reservations under different plans, you may be asked to change rooms. If you have a preference, please let us know in advance.
Can I stay for a long period?
For long-term stays, please contact us directly.
Can I make a same-day reservation?
We do not accept same-day reservations.
Do you offer day-use plans?
We do not offer day-use plans.
How much is the accommodation fee?
Accommodation rates vary depending on the plan and room availability.
Please click here for the latest information on available plans.
Is there a separate accommodation tax?
The following lodging taxes are regulated by the Tokyo Metropolitan Government.
Less than 10,000 yen: tax-exempt
More than 10,000 yen but less than 15,000 yen: 100 yen
Over 15,000 yen: 200 yen
Tax is per person.
What credit cards do you accept?
VISA /JCB /American Express /Diner’s Club /Master Card /Discover /UnionPay are accepted.
Can I pay with electronic money (suica,waon)?
Traffic system: All are available.
IC card-based payment methods: ApplePay, transportation, ID, nanaco, WAON, Rakuten edy, QuicPay,
QR code-based payments: Pay Pay, Rakuten Pay, au Pay, LINE Pay, d-pay, Melpay, ZipBao, Weixin Zip.
If I pay locally, when is the payment due?
Payment is required upon check-in.
Can someone other than the guest pay the accommodation fee?
Someone other than the guest may also pay the accommodation fee.
Can you issue a receipt?
For on-site payments, we will provide a receipt at the front desk.
If you require a specific name on the receipt, please let our staff know on the day.
*For advance payments, please contact the booking site or travel agency you used.
*As a general rule, we cannot reissue receipts that have been lost.
Can you issue a certificate of stay?
If you require a certificate of stay, please ask at the front desk.
How can I check my reservation details?
You can check your reservation details in the email automatically sent when your reservation is confirmed. To change or cancel your reservation, please access the URL in your reservation confirmation email. If you have any questions, please contact us by phone or email.
*Changes to the room or number of guests may not be possible as requested depending on availability.
*Changing your reservation may result in a difference in the total price.
Can I change the number of guests after making a reservation?
Please make changes to your reservation yourself online. You can make changes using the URL in your reservation confirmation email.
Can I change the room type?
To change or cancel your reservation, please access the URL provided in the e-mail confirming your reservation. If you have any questions, please contact us by phone or e-mail.
*Changes in room and number of people may not be possible due to availability.
*Difference may be charged depending on the details of the change.
How can I change a reservation made through a travel agency or hotel booking site?
For changes or cancellations to reservations made through a booking site or travel agency other than our official website, please complete the procedure through the same booking channel you used.
Can I stay if the guest and the person who made the reservation are different?
Yes. You can stay even if the guest and the person who made the reservation are different. Please provide the guest’s information when making the reservation.
Can you provide information about the guest?
We are unable to provide information about our guests due to privacy protection.
Can I specify the view from my room?
Please note that we may not be able to meet your expectations depending on room type and availability.
Do you offer children's rates?
There is no child charge. If the child is over the age for sleeping with an adult, he/she will be included in the number of adults.
Can I sleep with my child?
Children aged 5 and under may share a bed with an adult at no additional charge.
Details vary depending on the room type.
Can I stay with only minors?
If the guest is a minor, we ask that a “consent form” be submitted.
Will there be a cancellation fee if I cancel my reservation due to a natural disaster or public transportation disruption?
In case of cancellation of reservations due to natural disasters or public transportation disruptions, please call us as we cannot determine your reservation status on the chatbot.
I would like to cancel my reservation.
Please complete changes or cancellations through the place where you made your reservation. If you have any questions, please contact us by phone or email.
Cancellation fees may vary depending on the plan and booking channel. Please be sure to check the details of your plan.
What is your cancellation policy?
No-show without notice: 100% of the room charge
Cancellation 3 days prior to arrival: 100% of the room charge
What are the check-in and check-out times?
Check-in: 15:00 – 22:00
Check-out: ~11:00
*Please contact us in advance if you plan to check-in after 22:00.
*This may vary depending on the plan.
Is it okay if I arrive late night?
If you expect to arrive after 9:00 PM. please note that the main entrance is locked at 9:00 PM.
Upon arrival, please use the intercom and provide your reservation name to our staff
Can I have early check-in late check-out?
＜Early check-in＞
We can accept it.
Time：～15:00 ※It depends on room availability on the day, so please check with the front desk. Additional charges may apply.
<Late check-in＞
Please let us know if you will arrive much later than your scheduled arrival time.
If your arrival is after 22:00, please contact us by phone or e-mail.
You can enter the hotel after 22:00.
<Late check-out＞
Late check-out is available. The following additional fees will be charged.
Up to 3 hours: 30% of the room charge
Up to 6 hours 50% of the room charge
Over 6 hours: 100% of the room charge for the same day
Please check with the front desk to confirm room availability on the day of your stay.
Can my companion check in before me?
Your companion can check in first.
Please contact us in advance with the reservation holder’s information (name and phone number) and let us know that your companion will arrive first.
Can I stay with my pet?
Unfortunately, we do not allow pets to stay with us.
Can I leave my luggage before check-in or after check-out?
We can store your luggage before check-in and after check-out. Please note that we cannot store valuables, fragile items, or food.
Can I send my luggage to the hotel in advance?
When shipping your luggage to the hotel, please be sure to write the date of your stay and the name of the person who made the reservation on the invoice.
[Shipping Address]
&Here SHINJUKU (Front Desk)
2-15-14-2 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
[Recipient Name]
Full Name on Reservation / [Date] Check-in
*We cannot accept or store items that require temperature control (refrigerated/frozen), dangerous goods, or valuables.
* We do not accept any packages sent via Cash on Delivery or those requiring payment upon delivery. All items must be fully prepaid.
* Storage space is limited. We kindly ask for your cooperation in scheduling your delivery to arrive the day before your check-in.
Hotel
Please elaborate on the amenities in the room.
Shampoo, conditioner, body soap, face and hand soap are provided.
Please bring any other amenities you may need from the amenity bar at the front desk.
Do you have pajamas (nightwear)?
We provide pajama (nightwear) for adults in all guest rooms.
Do you have pajamas (nightwear) for children?
Children’s size (120~130cm) is available upon request. Please feel free to ask our front desk staff if you require them.
Can I move around the hotel in nightwear or slippers?
Please refrain from moving around the hotel wearing nightwear or slippers.
Are shoes prohibited in the guest rooms?
This depends on the room type, but please remove your shoes when stepping onto tatami mats.
How many guest rooms are there?
There are 65 rooms (19 rooms for 3 guests, 44 rooms for 4 guests, and 2 rooms for 6 guests).
・Superior Terrace Triple Bunk
・Superior Family Modern Japanese style Room
・Deluxe Family 4 Bunk Beds
・Deluxe Family 2 Beds & 2 Bunk Beds
・Deluxe Family Western style Room
・Deluxe Family Modern Japanese style Room
・Premier Bar Suite Room【Utage】
・Premier Theater Suite Room【Ginmaku】
・Accessible Deluxe Family
Do you have a sauna?
Some guest rooms are equipped with a private sauna.
Please see the room details here.
Are there any rooms with a balcony or terrace?
We have a room with a balcony, the Superior Terrace Triple Bunk.
Please click here for more details.
Do you have futons? Is a futon-making service available?
The following rooms can accommodate futons. Please contact us by phone for details.
Guests are asked to make the futons themselves.
◆Superior Family Japanese-Western Style Room
◆Deluxe Family Japanese-Western Style Room
Can the windows in the guest rooms be opened?
The windows in the guest rooms can be opened and closed. However, in some rooms, such as those on higher floors, the windows can only be opened slightly for ventilation.
Is the tap water in the room safe to drink?
Tap water in the guest rooms is safe to drink.
A water dispenser is also available in the drink bar area on the 11th floor.
Is there a microwave in the room?
All rooms have a microwave.
Can I use 220V appliances in the room?
When using 220V appliances, please use an adapter. Adapters are available to borrow at the front desk.When using 220V appliances, please use an adapter. Adapters are available to borrow at the front desk.
What are the bed sizes?
Bed sizes vary by room. Please check each room page for details.
Do you have VOD (video on demand/pay TV)?
There is no VOD (video on demand/pay TV).
Digital terrestrial and BS digital broadcasts are available on the TV in your room. Various video streaming services are available.
What channels are available on TV?
Digital terrestrial and BS digital broadcasts are available on the TV in your room.
Is there free Wi-Fi?
Free Wi-Fi is available in all rooms.
PW for connection will be provided upon check-in.
What room types are available?
There are rooms for various occasions, including a bunk bed room with a kitchen and a room with a dining table.
Please click here for more details.
Which room types have a washer-dryer?
The following room types are equipped with a washer-dryer:
・Deluxe Family 4 Bunk Beds
・Deluxe Family 2 Beds & 2 Bunk Beds
・Deluxe Family Western style Room
・Deluxe Family Modern Japanese style Room
・Premier Bar Suite Room【Utage】
・Premier Theater Suite Room【Ginmaku】
What type of bathrooms and toilets are in your rooms?
All bathrooms have separate bath (shower booth) and toilet.
Describe any restrictions on smoking.
All rooms are non-smoking.
Can I use electronic cigarettes such as Icos in non-smoking rooms?
The use of electronic/heated cigarettes in guest rooms is strictly prohibited.
Is there a curfew at the entrance?
The hotel entrance is locked from midnight to early morning, but can be unlocked with a room key.
Can you let visitors through to the room?
Non-guests are not allowed to enter the room floors. Please use the lobby or other areas for visiting guests.
Can I leave my luggage in the room during a consecutive stay?
You may leave your luggage in the room during your consecutive stay.
Should I leave my room key at the front desk when I go out?
You may leave your room key with us, or you may keep it with you.
How do you handle forgotten items?
*Opened food and beverages will be destroyed immediately.
Other lost and found items will be kept for one month.
Your name
Period of stay (room number if you remember)
Information about the item(s) you have left behind (be as specific as possible)
Contact information
*We can ship your lost and found items by cash on delivery only within Japan.
International shipping can be arranged. However, the guest must cover the full cost of shipping and handling in advance.
*Please note that we cannot ship electronic devices containing batteries (e.g., laptops, tablets, or certain handheld games) internationally.
*All shipments must comply with the international shipping regulations of both Japan and the destination country.
Do you offer room service?
We do not offer room service.
Can I take delivery of pizza or other delivery services?
Pizza and other delivery services are available.
We ask our guests to pick up the pizza in the lobby by themselves.
Can I bring food and drinks into the hotel?
You may bring food and drinks into the hotel.
Can you tell me about breakfast?
Unfortunately, we do not provide meals.
How much is breakfast?
Unfortunately, we do not provide meals.
Can I use the breakfast service only?
Unfortunately, we do not provide meals.
Can you arrange a taxi for me?
We can arrange a taxi at the front desk. It may take some time for the taxi to arrive, so please contact us in advance.
What should I do in case of an emergency evacuation?
In an emergency, please evacuate according to the instructions of our staff.
How should I dispose of garbage?
Please use the garbage bins in your room. If there is more garbage than can fit, please place it next to the garbage bin.
Facilities & Services
Do you have a terrace?
There is a terrace lounge on the 11th floor.
Please click here for details.
Where is the front desk?
The front desk is located on the 11th floor.
Can you tell me about the lounge?
At the 11F Terrace Lounge, you can enjoy coffee, tea, herbal tea, and more. Alcoholic beverages and snacks are also available for an additional charge.
Is there a restroom in the hotel lobby?
It is located on the front desk floor.
Do you have coin lockers?
Unfortunately, we do not have coin lockers.
Is bottled mineral water provided in the room?
Unfortunately, we do not provide bottled water. A water dispenser is available in the hotel, so please feel free to use it.
Do you offer welcome drinks?
Coffee and tea are available.
Do you have baby cribs?
Baby cribs are available to borrow. Please contact us in advance if you would like to use one.
What baby amenities are available?
We provide bed guards, baby cots, and baby chairs.
Availability is limited, so please make a reservation in advance.
Do you provide skincare products such as toner, facial cleanser, and makeup remover?
Skincare products are available. Please ask at the front desk.
Can I borrow a hair iron?
Hair irons are available to borrow. Please ask at the front desk. Availability is limited.
Do you have phone chargers?
Charging cables are available to borrow. Please ask at the front desk.
Do you have a Blu-ray player?
Blu-ray players are available to borrow.
Availability is limited, so please make a reservation in advance.
Do you have extra beds?
We do not have extra beds. Thank you for your understanding.
What amenities are available to borrow? Please tell me more.
We have irons, ironing boards, mobile phone chargers, trouser presses, hair irons, Blu-ray players, and more available to borrow.
Is there a gym?
There is no gym.
Do you have a public bath or sauna?
We do not have a public bath on the property.
If you would like to enjoy a sauna during your stay, we recommend booking our Deluxe Sauna Room, as it is available exclusively for guests staying in that room category. Guests staying in other room types are welcome to ask our front desk team for recommendations on nearby bathing and wellness facilities.
Is there a restaurant on the property?
There is no restaurant on the property.
Is there a laundry service or coin laundry?
There is a coin laundry on the 1st floor. Detergent is automatically dispensed.
Do you offer cleaning services?
We do not offer this service.
Can I exchange foreign currency?
We will not be able to do so.
Is there a smoking area?
Smoking areas are located on the first floor.
Please be advised that the entire hotel premises—including the terrace and all guest rooms—are strictly non-smoking, with the exception of the designated smoking area.
This policy also applies to electronic cigarettes (e-cigarettes) and vaping devices. We appreciate your cooperation and understanding in maintaining a comfortable environment for all guests.
Are there vending machines available?
Vending machines are located at the vending machine corner on the 11th floor.
Is there an ice machine?
Ice machines are located on the 11th floor.
Please tell me about parking.
Mechanical parking space is available on the hotel.
The fee is 3,300 yen per night (from 12:00 to 12:00 the next day).
Extensions beyond the above hours are 500 yen per 30 minutes.
Due to the mechanical parking system, there are restrictions on the type of vehicles that can be parked.
Length: 5.3 m / Width: 1.9 m / Height: 2.0 m
Reservations are required to use the parking lot. Please make a reservation in advance to the front desk.
*Number of cars is limited, so if the parking lot is full, please park in a coin-operated parking lot in the vicinity.
As the hotel is conveniently located from major train stations, we ask that you use public transportation as much as possible.
Is there a height restriction for the parking lot?
The parking lot has the following size restrictions:
Length: 5.3 m / Width: 1.9 m / Height: 2.0 m
Can I reserve a parking space?
The parking lot requires advance reservations.
There are two mechanical parking spaces on the hotel premises. The fee is ¥3,300 per night (14:00 to 12:00 the following day).
Extensions outside these hours are available at ¥500 per 30 minutes.
As this is a mechanical parking system, vehicle size restrictions apply (length 5.3 m / width 1.9 m / height 2.0 m).
Can you tell me about parking availability?
Please contact the hotel front desk for parking availability.
Do you have a pick-up service?
There is no pick-up service.
Do you offer massage services?
No massage service is available.
Is there daily cleaning?
Regarding cleaning during your stay, we will do a regular cleaning every 3 days. Garbage will be collected and towels will be changed daily.
Can the hotel help me find a hospital during my stay?
Yes. For our international guests, we are happy to introduce “Traveler’s Hospital”, a medical support service designed specifically for visitors to Japan.
Depending on your symptoms and needs, the service can arrange:
・Online consultations
・Home visits
・Visits to a partner clinic
Multilingual support is available, and in many cases, travel insurance or credit card supplementary insurance can be used.
For more details or assistance, please don’t hesitate to contact our front desk staff. We’re here to help ensure your stay is safe and comfortable.
Can you arrange a taxi for me at the front desk?
Yes, we can arrange for a taxi to pick you up at the hotel entrance 24 hours a day. Please be aware that service may be unavailable due to severe weather or traffic conditions.
Additionally, if you require a Jumbo Taxi (for 5-9 People), please make your own reservation in advance, as the hotel cannot arrange these specifically.
Does the hotel offer any special arrangements for anniversaries or celebrations?
Special arrangements are available for an additional fee to make your special day even more memorable.
Please click HERE to view our selection and submit a request.
Do you offer services for seniors?
Unfortunately, we do not offer services specifically for seniors.
Do you offer a pet-sitting or pet hotel service?
Unfortunately, we do not offer pet-sitting or pet hotel services.
other
Do you have English-speaking staff?
English support is always available.
Are there any convenience stores nearby?
Family Mart, Lawson, and 7-Eleven are located nearby.
Can you tell me about nearby parking lots?
Nearby parking lots are as follows:
NPC24H Shinjuku 2-chome No. 3 Parking (about a 1-minute walk)
What is the access between the nearest station and the hotel?
Nearest Station 1: 3-minute walk (approx. 200m) from Shinjuku-Sanchome Station on the Tokyo Metro Marunouchi Line, Fukutoshin Line and Toei Subway Shinjuku Line
Nearest station 2: 7-minute walk from Shinjuku-Gyoemmae Station on the Tokyo Metro Marunouchi Line (about 400m)
Nearest Station 3: 12 minutes on foot (approx. 850m) from East Exit of Shinjuku Station on the JR Yamanote Line
How can I get between the nearby airports and the hotel?
The following two airports are available:
・From Narita Airport, take the Narita Express to Shinjuku Station (approx. 85 minutes), then walk about 12 minutes to the hotel.
・From Haneda Airport, take the Airport Limousine Bus and get off at Busta Shinjuku (approx. 50 minutes), then walk about 14 minutes to the hotel.
How can I get between Tokyo Station and the hotel?
From Tokyo Station, take the Tokyo Metro Marunouchi Line (approx. 20 minutes), then walk 3 minutes from Shinjuku-Sanchome Station. Alternatively, take the JR Chuo Line Rapid (approx. 15 minutes), then walk 12 minutes from Shinjuku Station.
Do you offer a luggage delivery service between the hotel and the airport?
You can use the Airporter service for luggage delivery between the hotel and the airport.
Can I have online purchases delivered to the hotel?
You can have online purchases delivered to the hotel.
Please specify the delivery date as one day before check-in.
What is your contact information?
Our contact information is as follows:
〒160-0022
2-15-14-2 Shinjuku, Shinjuku-ku, Tokyo
03-6384-2040
You may also contact us through the inquiry form.
When did the property open, and what is its history?
The property opened on September 25, 2025.
What are the hotel's closing days and current operating status?
In the event of an emergency caused by a disaster or other circumstances, operating hours may change or the hotel may close. The latest information will be posted on our website.
If your inquiry is urgent, please contact us by email.
I would like to ship a package. Which delivery companies do you work with?
We can arrange for your package to be shipped.
We have shipping slips available for Yamato Transport.
Are there any affiliated or sister hotels?
Click here to learn more about our affiliated hotels.
What are your hygiene measures?
Please contact the hotel directly for more information on measures against new coronavirus infection (COVID-19).
We will inform you of our current measures.
We are unable to respond to reservation cancellations due to the infectious disease outbreak, as we are unable to determine the status of your reservation on the chatbot. Please contact the facility directly.
For reservations made through websites other than the official website, please contact the site or agency where you made the reservation.
Please tell us about the damage caused by natural disasters such as typhoons, torrential rains and snowfalls, and traffic disruptions in the surrounding area.
Please check the local government website for information on damage caused by typhoons, earthquakes, torrential rains, and other natural disasters.
Also, please contact each transportation facility you will be using for the latest information on traffic disruption in the area.
Is the front desk available 24 hours a day?
The front desk is available 24 hours a day.
Is there an operator available?
Hotel staff are available to assist you by phone.
How long does it take to receive a reply to an inquiry email?
We usually respond to inquiry emails within 1–2 days. However, it may take longer when we receive a large volume of inquiries.
Can I hide the chat icon?
You can hide the chat bubble by clicking the small “x” mark, and hide the icon by clicking the “-” (minus) mark.
Where can I find recruitment information?
Please see here for recruitment information.
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We offer a variety of accommodation plans to suit different purposes and occasions.
